Useful Information

There is no deposit (apart from Naburn & Welby Street) To reserve a room all you need to do is pay a pre-rent payment of 1 weeks rent.

Terms of Occupancy
Acceptance of the terms of occupancy (the 'Terms') will create a legally binding contract between you and Njoy Student Living. You should read the terms carefully and ensure that you understand what they mean to you. If you do not understand any of the Terms, you should take advice on them prior to signing them. Below is a list of some of the 'key' Terms.

This list does not contain all of the Terms and reading it should not replace a careful review of the actual Terms.

• You are renting a self catered room
• You must behave with respect and consideration to other residents, staff and your neighbours, & you must behave in accordance with the Terms
• You must not do anything to damage or put at risk the accommodation (your room and the communal areas), & you must behave in accordance with the Terms

Post
Please put your full name and room number, followed by the accommodation address (shown on the contact page) for any online orders you place.

• Manchester - your parcel will be kept safely in the main office, and we notify you by e-mail.
• Leeds - your parcel will be kept in reception, please sign for it on pick up.

NOTE - please don't forget to change your postal address at the end of your contract, as all mail received after you move out, will be returned to sender.

Hot Water and Heating
Hot water is available 24/7 in all our student accommodation.

• Manchester - the central heating at Langdale Hall, Langdale Courtyard & Carfax Court Flats is thermostatically controlled seasonally on-site. Naburn & Welby St have their own air sourced heat pumps.
• Leeds - there are convection heaters in each individual room and communal areas, which are controlled by a booster time switch.

Meals
All residents can cook their own meals within the kitchens provided. Storage is also provided in each kitchen for residents to store their belongings, food and beverages. We do not allow residents to bring into the halls large bags of rice larger than 1kg, or rice cookers. This is part of our pest control procedure to keep the halls free from cockroaches and pests.

• Manchester - Langdale Hall & Langdale Courtyard - all kitchens are fitted with a coded lock of which only the people who belong to that kitchen will be given the codes to. We recommend you do not share this code with anybody else, as it will lower the chances of anything going missing from the kitchen.

Cleaning
From Mondays to Fridays, communal rooms, stairwells, corridors, kitchens and bathrooms (Manchester only) are cleaned at regular intervals. All residents should co-operate fully with the domestic staff. You are responsible for cleaning and tidying your own room/flat. For reasons of hygiene and the prevention of illness, it is essential that washing up is done promptly and that fridges, cookers and work surfaces are cleaned after use. Although staff are employed to clean communal areas including kitchens (Manchester only) it's unrealistic to expect them to maintain satisfactory standards on their own. Residents, therefore, must clean up after themselves. It's often a good idea to organise a rota of cleaning duties among those sharing a kitchen to ensure that everyone pulls their weight equally.

Laundry

• Manchester - washing machines and tumble dryers are available for unlimited use at Langdale Hall (main building basement) Langdale Courtyard (c block basement) & Carfax Court (ground floor by the entrance) at a charge of £80 per student, during the duration of your tenancy. Students at Naburn & Welby St are provided with a washing machine within the kitchen.
• Leeds - washing machines and tumble dryers are provided by Circuit. You can purchase a Circuit card that you can top up, or simply download the Circuit app. Opening times are 9:00am - 5:00pm, Mon - Fri and 10:00am - 6:00pm, Sat - Sun. Njoy Student Living is not responsible for the loss or damage of any clothes and belongings whilst using the laundry facilities in Manchester & Leeds.

Maintenance
If you have any issues with your room/flat/communal areas all you need to do is go to: www.njoystudentliving.co.uk/help for assistance.

Building Work - Noise & Disruption
At Njoy we strive to ensure that you have the best possible experience during your time with us. Occasionally this means we need to undertake work to improve facilities, or undertake renovation work or repairs. There is often not an ideal time to undertake these works (as a significant number of students choose to live here 51 weeks of the year).

Given this, you may occasionally hear some background noise during works. However, we are committed to minimising any noise, and unless it is an emergency, maintenance or works will only take place Monday - Friday, within the hours of 8am and 6pm.

Facilities for those with Disabilities

Please speak to us if you have accessibility / disability needs, we will do our best to accommodate you, however much of our sites are limited due to the historical nature of the property, please contact one of our lettings team to discuss your needs.

At Carr Mills in Leeds we have 2 rooms with a ground floor flat that cater to the needs of the partially disabled. They are not necessarily appropriate for full-time wheelchair users, so we would kindly invite you to speak with our Lettings team to discuss whether or not these rooms would be suitable for your needs or not. We will do our very best to help.

ASK 4 provide our high-speed fibre internet in Manchester & Leeds.

Wi-fi & ethernet is available in Langdale Hall, Langdale Courtyard and Carfax Court. Wi-fi only in Leeds.

Getting connected is easy, just download the app and follow the info on your A5 flyer, or check out the ASK 4 posters on the communal notice boards.

It’s exciting to move into your new student room and we understand that you may have some questions.

Will the room be furnished?
All of our rooms are furnished with a double/single bed, wardrobe/built in storage, chest of drawers, desk, chair and bedside cabinet (space permitting). If you've chosen a flat, you'll also have additional relevant furniture and a microwave, toaster and kettle. Please note your room / flat does not come with any bedding or accessories, as shown in marketing photographs.

Can I personalise my room?
If you personalise your room, it is then your responsibility to return the room to us (at the end of your tenancy) in the condition it was in, at the beginning of your tenancy. It will be inspected by the caretaker. If you should incur any damages during your stay with Njoy Student Living, you will be liable for the cost of repair.

Can I have overnight guests?
Visitors are allowed for 2 nights per week. A confirmation of details should be provided to staff in case of fire evacuation. Please contact the main offices by telephone or email.

All our accommodation in Manchester & Leeds is not designed for children under 16 years of age. Children must be supervised at all times by a responsible adult. Access to all high-risk areas is by prior arrangement only.

Under the Terms of Occupancy, the Management has a right to refuse entry to any non-resident.

Can I bring a pet?
Unfortunately we are unable to permit pets within any of our accommodation.

What if I have a TV? Do I have to pay a TV license?
All our accommodation in Manchester & Leeds do not provide TV licences for any TV’s in any bedrooms in any of the Halls or in the kitchens of the Halls. Individual licences are required for TV’s used in any room. Further information can be found from the TV Licensing, Bristol BS98 1TL (0300 790 6098). However, there is a communal TV in the open plan living rooms of all the flats in Carr Mills, plus, there's a communal cinema room at Langdale Hall / Langdale Courtyard.

Absence from halls?
As a responsible adult, you are free to come and go, and you are only required to indicate your absence and to co-operate with the safety and security arrangements of the Hall. It may be advisable to advise the Property Manager of prolonged absence (overnight or for periods of 24 hours or more) and may provide peace of mind to other residents if you have not been seen for a while.

Manchester

Car Parking
A resident's car park is located at the front of Langdale Hall. A car park fob must be obtained from the office (£50 holding fee required).

Bicycles
You are able to store bicycles within the secure bike sheds, by the side entrance of Langdale Hall. Cycles should be stored with an appropriate strong lock. They are left at your own risk and extra insurance cover is recommended. Under no circumstances may cycles be brought inside the communal areas of the Halls or any private rooms. Njoy Student Living is not responsible for the loss or damage to any of the resident's cycles or vehicles.

Public Transport
We are a 4-minute walk from Europe's busiest bus route on Wilmslow Rd. All the buses go past University of Manchester and Manchester Metropolitan University.

Taxis
Njoy Student Living highly recommend Uber.

Leeds

Car Parking
A resident's car park is throughout the Carr Mills site. Visitors are allowed to use the car park provided they have booked a visitors parking permit (£2 for 24 hours). For long term stays, a parking permit can be obtained for the year. The cost is £300.

Bicycles
You are able to store bicycles on the bike racks, in 3 areas of Carr Mills. Cycles should be stored with an appropriate strong lock. They are left at your own risk and extra insurance cover is recommended. Under no circumstances may cycles be brought inside the communal areas of the Halls or any private rooms. Carr Mills is not responsible for the loss or damage to any of the resident's cycles or vehicles.

Public Transport
Carr Mills is located on the 51/52 bus route directly into Leeds City Centre, with a wide array of shopping centres, cinemas and restaurants less than ten minutes away.

Trains
There are regular train services from Leeds Train Station to destinations nationwide.

Taxis
Many students also use Amber Cars as well as Uber for longer distances or late-night travel.

Carr Mills Office

• Area Manager: Peter
• General Manager: Stephen
• Student Lettings & Marketing: Evelina
• Residential Lettings: Kat
• Maintenance: Darren & Matthew

Hospitals and Health
Leeds General Infirmary 0113 2432799
Leeds Community Health Service 0113 220 8500
St James Hospital 0113 2433144
Leeds Blood Centre 0113 214 8600
Leeds Sexual Health0113 392 0333

Help and Advice Lines
Forward Leeds - Alcohol and Drug Service 0113 887 2477
Alcoholics Anonymous 0800 9177 650
AIDS LINE 0800 555 777
Leeds Club Drug Clinic 0113 295 1300
Gay Switchboard 0300 330 0630
Rape Crisis National Helpline 0113 243 9102
24/7 Pregnancy Advice Line 0300 123 5473
Samaritans 0113 245 6789
Women’s Aid 0113 246 0401
Citizens Advice 0113 223 4400
Leeds Police 101

Travel
Leeds Bradford Airport 0871 288 2288
National Rail Enquiries 0333 202 2222
First Bus Leeds 0345 646 0707
Metro Link 0113 245 7676
National Express Coaches 0871 781 8181

Njoy Student Living believes the experience of our tenants is enriched through the integration of individuals in an atmosphere where everyone is encouraged to apply their talents in a safe and secure environment. In which no-one feels threatened, intimidated or lesser in any way and in which diversity and equality is eminent.

We offer accommodation to all students regardless of sex, age, gender, sexual orientation, marital status, race or ethnicity, nationality, disability, religion or religious beliefs, social or educational background.

We commit to ensuring that all tenants and visitors are treated fairly, always with respect and dignity and never with prejudice.

To ensure this happens in practice, Njoy Student Living will make a series of commitments to its tenants, visitors and employees:

• Njoy Student Living will endeavour to treat all residents, visitors and employees with a fair and respectful attitude.
• Njoy Student Living will commit to tackling discrimination, harassment, bullying or victimisation.
• Njoy Student Living will investigate any complaint of this nature from residents, visitors or employees who feel they have been treated unfairly.
• Njoy Student Living will actively engage in activities to ensure the wellbeing of all residents, visitors or employees.